top of page

TERMS & CONDITIONS

By making a booking with Simmy Carr Artistry, you acknowledge and agree to the following Terms & Conditions.

​

BOOKING DEPOSITS

  • All bookings require a non-refundable deposit to secure the requested date and time.

  • Deposits must be paid within 24 hours of making a booking, unless the booking is made through the online instant booking system, where payment is required at the time of booking.

  • Bookings are not confirmed, held or reserved until the required deposit has been received. Proof of payment may be requested where applicable.

  • Deposits cannot be transferred or used as credit towards another booking where a separate deposit has already been paid.

  • Deposits are non-refundable in the event of cancellation, subject to any rights you may have under Australian Consumer Law.

​

CANCELLATIONS, RESCHEDULING & NO-SHOWS

  • Cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled booking time.

  • Cancellations or rescheduling requests made within 48 hours of the booking will incur a late cancellation fee equal to the full cost of the reserved service.

  • The same fee applies to no-shows.

  • Any outstanding balance resulting from a late cancellation or no-show must be paid before any future bookings can be made.

 

HAIR STYLING

  • Hair styling is available as an add-on service only and is not offered as a standalone service.

  • Available styling options are limited to:

    • Curls

    • Waves

    • Straightening

    • Straight, slick ponytails

  • Textured ponytails, buns, boho styles and other intricate hairstyles are not offered, as these may require additional time beyond the allocated booking period.

  • If you are unsure whether your desired hairstyle can be provided, please send a reference photo prior to your appointment.

  • If a requested style is outside the services offered or cannot reasonably be completed within the allocated appointment time, it may be declined on the day.

​

TRAVEL & MOBILE BOOKINGS

  • All mobile and travel bookings must be arranged through direct enquiry and cannot be booked through the online booking system.

  • Mobile bookings incur a personalised travel fee starting from $50, which may vary depending on distance, travel time, booking time and travel conditions.

  • Mobile bookings may not be available on dates where other appointments have already been scheduled.

  • The client is responsible for any applicable street parking, paid parking or garage parking fees incurred during the booking.

  • Any additional travel requirements or costs will be discussed and agreed upon prior to confirming the booking.

​

BRIDAL BOOKINGS

  • Bridal bookings require a minimum booking of four people, or the equivalent minimum service fee.

  • Once a bridal booking has been confirmed and the deposit paid, reducing the number of services in the booking does not reduce the originally agreed minimum booking value.

  • Changes to the booking location may result in an adjustment to the travel fee and/or time required to complete the booking.

  • Hair styling is not included or available as part of bridal bookings unless otherwise agreed in writing.

  • Bridal dates are not held or reserved until the required deposit has been received.

  • Final bridal numbers and booking details must be confirmed prior to the agreed deadline.

 

SURCHARGES

The following surcharges apply where relevant:

  • Sunday & Public Holiday surcharge: $10 per service

  • Before & After Hours surcharge: $15 per service

Applicable surcharges will be communicated at the time of booking.

​

INVOICES & PAYMENT

  • Formal invoices must be paid within the two-week payment period specified on the invoice.

  • If an invoice becomes overdue, a 10% late payment fee per consecutive week may apply until the outstanding balance has been paid, subject to applicable Australian law.

  • Any additional fees will be communicated to the client where applicable.

 

LATE ARRIVALS

  • Clients are encouraged to arrive 10 minutes prior to their scheduled appointment to allow time for parking, locating the studio and settling in.

  • Appointments may run back-to-back, so arriving late will reduce the time available for your service.

  • Arrivals of up to 10 minutes late may result in a shortened application, and a full makeup application may not be possible within the remaining appointment time.

  • Arrivals of 15 minutes or more late may be considered a no-show and the appointment may be cancelled.

  • In this circumstance, the booking deposit will not be refunded and the client may also be liable for the applicable late cancellation/no-show fee.

 

PHOTOGRAPHS & SOCIAL MEDIA

  • With the client’s consent, photographs may be taken before and/or after the makeup application.

  • Photographs may be used for portfolio, website and social media purposes.

  • Consent to photographs being taken or used can be discussed with the client prior to or during the appointment.

  • The client’s decision regarding photography will not affect the quality of service provided.

 

CONTENT CREATION & APPROVAL

  • From time to time, content may be created during or after a makeup appointment for use on Simmy Carr Artistry’s social media, website, portfolio and other marketing platforms.

  • Content may include photographs, videos, before-and-after footage, makeup application footage, finished looks, testimonials or other content relating to the service provided.

  • No client content will be published without the client’s consent.

  • Where content approval is requested, the client will be provided with the proposed content prior to publication and may request reasonable changes or decline approval.

  • Approval applies only to the specific content provided for approval. Any substantially different content will require additional approval.

  • By approving content for publication, the client grants Simmy Carr Artistry permission to use the approved content for promotional and marketing purposes across social media, website, portfolio and other digital platforms.

  • Content approval does not entitle the client to payment, royalties or other compensation for the use of approved content.

  • If a client withdraws their consent after content has been published, Simmy Carr Artistry will make reasonable efforts to remove the content from its own social media or digital platforms where practicable. This does not extend to content that has already been shared, reposted or distributed by third parties.

  • Clients may advise prior to their appointment if they do not wish to participate in content creation or photography, and this will not affect the service they receive.

 

CLIENT RESPONSIBILITIES

  • Clients must disclose any known allergies, sensitivities or relevant skin concerns prior to their appointment so that appropriate preparations can be made.

  • Clients should arrive with clean skin and free from makeup unless otherwise discussed prior to the appointment.

  • Clients booking hair and makeup should arrive with clean, dry hair, unless otherwise agreed.

  • Clients are responsible for providing accurate information regarding allergies, sensitivities and relevant conditions.

  • Simmy Carr Artistry is not responsible for reactions or issues arising from a client’s failure to disclose known allergies, sensitivities or relevant conditions.

  • Simmy Carr Artistry reserves the right to refuse or discontinue a service where a client displays inappropriate, threatening, aggressive or violent behaviour, or presents with a condition that may pose a risk to the artist or other clients.

  • Where a service is refused or discontinued due to inappropriate behaviour or a failure to comply with these Terms & Conditions, the booking deposit will not be refunded, subject to any rights the client may have under Australian Consumer Law.

 

SPECIALISED PRODUCTS & NON-INCLUSIONS

Specialised products, accessories or materials requested by the client that fall outside the standard service may need to be provided by the client or purchased at the client’s expense.

The following services are not included in the standard makeup or hair service unless specifically quoted and agreed upon beforehand:

  • Tattoo cover-up

  • Evening out uneven sunburn or tan

  • Treating or correcting skin peeling

  • Partial makeup applications, including eyes-only or base-only applications

  • Touching up or correcting another makeup artist’s work

  • Completing a makeup application that has already been partially started

  • Applying, removing, fixing or styling hair extensions

  • Cutting hair

  • Any additional services not included in the original booking

If you require a service that is not listed, please enquire prior to your appointment so availability and additional costs can be discussed.

 

ILLNESS & INFECTIOUS CONDITIONS

If you are experiencing flu-like symptoms, fever, vomiting, diarrhoea or other symptoms of an infectious illness, please contact me as soon as possible before attending your appointment.

For the health and safety of clients and the makeup artist, clients who are visibly unwell or displaying symptoms of an infectious condition may be asked to reschedule their appointment.

Rescheduling due to illness will be considered on a case-by-case basis.

​

ACCEPTANCE OF TERMS

By proceeding with a booking, the client confirms that they have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions are intended to protect both the client and Simmy Carr Artistry and to ensure every booking runs smoothly and professionally.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to the client under the Australian Consumer Law.

bottom of page